Terms Of Service

ERHosting ("ERHosting") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").

ERHosting, the company hereafter referred to as, ("ERHosting"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").

Use of ERHosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service").

All provisions of this contract are subject to change from time to time at the discretion of ERHosting. Subscriber understands that change to the ToS by ERHosting shall not be grounds for early contract termination or non-payment.

By accepting to these terms you indicate that you also agree to the Minecraft End User License Agreement.

Refund and Disputes

Servers are eligible for refunds within twenty-four (24) hours of the creation of the server in our database. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause. As dedicated servers require explicit provisioning, we are not able to provide refunds on these orders. Services purchased via PaySafe are only refundable via account credit. (All completed server upgrade orders are final and not refundable.)

Any service purchased with a promotional code that gives you an additional product or service is not eligible for refund.

Cancellations

To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://erhosting.net/clients/. ERHosting does not have access to any client's PayPal account. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service.

Liability Limitation and Exclusion

ERHosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. ERHosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.

ERHosting is not responsible for any actions taken place in or on our Minecraft server(s) themselves. The sole role of ERHosting is to provide server connectivity.

ERHosting is not responsible for any damage, alterations or actions taken by an additional user account. Additional user accounts are added at the sole discretion of the client.

ERHosting is not responsible for the public release of any mod pack(s), plugin pack(s), mod pack setup(s), or plugin setup(s) that have been created. If a client chooses to publicize any pack or setup created by ERHosting, it is then the client’s responsibility to contact each author for permission to distribute the mods and plugins included.

Add-on Warranty

Any and all warranties are void if the pack or setup is removed from the server.

Plugin Setup - Any plugins installed by the use of the Plugin Setup add-on comes with a 24 hour warranty grace period that starts from the time the Plugin setup is complete. If a client wished to make any changes within that 24 hour period, the client much reply to their original Plugin Setup ticket so that ERHosting can resolve any issues.

BungeeCord Setup - Any servers or plugins installed by the use of the BungeeCord Setup add-on comes with a 24 hour warranty grace period that starts from the time the BungeeCord setup is complete. If a client wished to make any changes within that 24 hour period, the client much reply to their original BungeeCord Setup ticket so that ERHosting can resolve any issues.

Support

Any support requests required for products from ERHosting should be submitted through the billing system via tickets. A ticket may be submitted at https://erhosting.net/clients/submitticket.php. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

Level of Support

The Live Chat system is to be used for informational purposes only. ERHosting cannot guarantee the resolution of any issue you may have with our services during your session, even if you have purchased add-ons such as Premium Support, Mod Support or Plugin Setup.

Some issues can only be handled through a support ticket. The support representative will direct you to the appropriate department if it is required.

ERHosting can only offer support for the services that it provides and only to the client who purchased the services.

Security and Verification

There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify that you are the account owner.

MySQL Agreement

While we offer instant database creation from our panel, you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by ERHosting, you understand that we reserve the sole right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.

Promotions

ERHosting cannot guarantee that all promotions and promo codes will remain operational at all times.

Legal Contact

ERHosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.

ERHosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server from ERHosting you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server.

Any verbal or written threats to compromise our server systems or any other equipment owned by ERHosting will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to ERHosting your server will be suspended. Files will be kept as long as possible after termination or suspension; however the guaranteed amount of time is unspecified. ERHosting retains the sole right to stop, start, and modify your server.

Unlimited Policy

While we offer unlimited bandwidth and space to our customers we reserve the right to remove excessive file(s) such as large logs, redundant backups, or other files they may impact the node. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.

Unfair usage

If we find your server using any sort of system to bypass limits put on your server (such as slots or RAM amount) your server is subject to being terminated without refund.

Termination

Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed needed.

TOS Updated: 6/20/2017

Acceptable Usage Policy

Illegal Use

ERHosting’s service(s) may not be used for illegal purposes or in support of illegal activities.

ERHosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Threats

Use of the ERHosting’s service(s) to transmit any material (by e-mail, uploading, posting or otherwise sharing) that threatens or encourages bodily harm or destruction of property is prohibited.

Harassment

Use of the ERHosting’s service(s) to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another person is prohibited.

Forgery or Impersonation

Adding, removing or modifying identifying network header information in an effort to deceive or mislead information is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Fraudulent Activity

Use of ERHosting’s service(s) to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scams such as "pyramid schemes" and "chain letters."

Unauthorized access

Use of the ERHosting’s service(s) to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of ERHosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending ERHosting account is subject to immediate termination and further investigation.

Network disruptions and unfriendly activity

Use of the ERHosting’s service(s) for any activity, which affects the ability of other people or systems to use ERHosting’s service(s) or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. ERHosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud

Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.

Third-party Links, Sites and Services

Our Product(s) may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by ERHosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from ERHosting, you do so at your own risk and you agree that ERHosting will have no liability arising from your use of or access to any third-party website, service, or content.